Contact Us

QUESTIONS REGARDING YOUR ORDER
For questions about your order you are very welcome to send an email to help@moulistockholm.com and we will answer promptly. You can also call us at +46 (0) 70 145 27 48 between 09.00 – 16.00 CET Monday through Friday.

INVOICE AND PAYMENT SUPPORT
For questions on your invoice or payment contact Klarna Customer Service at https://www.klarna.com/se/kundservice

WHOLESALE INQUIRIES
If you are a retailer or wholesaler interested in carrying any of our products, please contact pierre.hacker@mno.se.

BUSINESS RELATED INQUIRIES
For business related queries, please send an email to pierre.hacker@mno.se.


Shipping

DOMESTIC SHIPPING IN SWEDEN, PROCESSING AND DELIVERY TIMES
All our products are safely and quickly shipped with Postnord. Orders are processed Monday thru Friday, 8AM to 3PM CEST, excluding major holidays, and are usually shipped 1-2 working days from when an order is placed. Please allow a minimum of 1-3 working days until delivery. Tracking number will be sent to you by email.

INTERNATIONAL SHIPPING WITHIN EUROPE, PROCESSING AND DELIVERY TIMES
Orders are processed Monday thru Friday, 8AM to 2PM CEST, excluding major holidays, and are usually shipped 1-2 working days from when an order is placed. Delivery time is usually 3-5 working days but may differ depending on country of destination. Tracking number will be sent to you by email. If you haven’t gotten an email within 4 working days from the time you placed your order please contact help@moulistockholm.com.

DAMAGED SHIPMENTS
It shouldn’t happen but sadly sometimes packages are lost, stolen, or damaged and if it does happen to your order please contact the transport company as they are responsible for your package as soon as it leaves our storage facility. As soon as it’s dispatched you’ll have to track it using the transport companies tracking service and make sure you pick it up before it’s sent back to us. Calling the transport company directly can complete claims should any problems arise. Processing times range between 5-10 business days.


Returns

THE SHORT VERSION OF OUR RETURN POLICY

• You can return the product within 30 days of delivery.
• The product must be in new condition with tags attached.
• International orders will be charged a €5 shipping fee upon return.
• Want to switch to another size? Return the original for a refund and order a replacement.
• Did you get the wrong item or is it damaged? Contact us and we’ll sort it out!
• If a package is unclaimed you might have to pay a handling fee.
• Remember you can always reach us at help@moulistockholm.com.

RETURN POLICY
If you’re not completely satisfied with your purchase, simply return the products within 30 days. Fill out the return form included in the package and send it along with the items.
International orders in Europe will be charged a €5 fee upon returning which will be deducted from the total transferred back.
Keep in mind that the package is your responsibility; this includes the cost for the product itself. We therefore recommend using a delivery service that insures you for the value of the content.

RETURN CONDITIONS
Returned items must be in new condition with original packaging and tags. Please avoid wearing perfume or deodorant that could leave marks or scent on the product while trying it on. We won’t be able to accept the return where these instructions have not been followed.

RETURNING A PACKAGE
Simply fill out the included form and send it back in its original condition. Please use the same bag as it can be resealed to minimize environmental impact. You have 30 days to return it to us and keep in mind that items can only be returned for a refund.
Return address:

MnO c/o DHL Freight
Viaredsvägen 18
504 64 Borås

WANT TO SWITCH TO ANOTHER SIZE?
Fill out the form included in the package as with any return and place a new order with the preferred item.

TRANSPORT DAMAGE OR FAULTY ITEM
If the product is lost or faulty upon arrival contact us as soon as possible and we’ll do our best to fix it. Please include order number, your name and address.

UNCLAIMED PACKAGES
As packages that aren’t picked up at your post office have to be sent back to us we reserve the right to charge you a handling fee to cover the return shipping costs.


Size Guide

Measure yourself using these instructions to find our recommended size. Be sure to check the fit of the product to find something that fits both your taste and body type.

1. BUST Measure the fullest part of your bust.
2. WAIST Measure around the narrowest part of your natural waist.
3. HIPS Stand with your heels together and measure around the fullest part of your hips.


Care

• Wash according to care instructions on care label.
• Don’t mix clothes with different care instructions and keep dark, coloured and white garments separate when washing.
• Turn the garment inside out before washing.
• Wash at the temperature indicated on the care label or lower, as it’s the highest temperature permitted. If you are unsure always wash at a lower temperature.
• Do not use too much detergent and don’t use detergents that contain bleach.
• Garments with zippers, metal buttons or trims should not be left to soak.
• Unless it’s indicated on the care label do not tumble dry garments.


Privacy Policy

INTRODUCTION
KMP Online AB 559069-5945, (the ”Company”) operates within the market of mail order and e-commerce (the ”Service”). The Company is the data controller for certain processing made regarding your personal data in connection with:

  • You as a customer is provided the Service;
  • You as supplier, or representative of these, enter into cooperation with the Company; and
  • You apply for a position at the Company.

The Company is responsible for ensuring that all personal data is processed correctly and in accordance with applicable data protection legislation.

This privacy policy (hereinafter referred to as the ”Privacy Policy”) describes the Company’s processing of your personal data and has the purpose of assuring you that the Company is processing your information in accordance with applicable data protection legislation.

Personal data means all type of information that may, directly or indirectly, be associated with a living natural person. Within the scope of the Company’s activities there may occur personal data relating to, e.g., given names and surnames, personal ID numbers, telephone numbers, addresses, postal codes, e-mail addresses, etc. (hereinafter collectively referred to as ”Personal Data”).

If you cannot find answers to your questions, please contact the Company. Information on how to contact the Company may be found under the heading “Contact Information” below.

PROCESSING OF PERSONAL DATA
In this section, we describe how we process your Personal Data more in detail.

  • Customers or and potential customers
PurposeType of processingCategories of Personal DataCategories of Data Subjects
Processing orders from customers.This includes processing for delivery (including notifications and contacts concerning the delivery), processing of orders from customers, identifying customers, processing payment and processing complaints and warranty claims.Name.

Personal ID number.

Contact information (such as e-mail address and phone number).

Payment information.

Purchase information (i.e. which product has been ordered or whether the product should be delivered to another address).

Customers.
Source: Customer.
Lawful Basis: Completion of order. This gathering of your Personal Data is required in order for us to fulfil our commitments as agreed. If the information is not provided, our commitments cannot be fulfilled and we may terminate the contract.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: Until the contract has been performed (including delivery and payment) and for a time of up to 36 months thereafter with the purpose of processing any complaints or warranty claims.

 

PurposeType of processingCategories of Personal DataCategories of Data Subjects
In order to fulfil the Company’s legal obligations regarding purchase of goods or services.This includes the necessary processing for fulfilling the Company’s legal obligations according to law, court rulings (e.g. the Book-keeping Act) or decisions by authorities.Name.

Personal ID number.

Contact information.

Payment history.

Payment information.

Customers.
Source: Customer.
Lawful Basis: Legal obligation.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: Until the purchase has been completed (including delivery and payment) and for a time of up to 7 years thereafter.

 

PurposeType of processingCategories of Personal DataCategories of Data Subjects
Processing customer service matters.The processing includes communication and answering of potential questions related to customer service (via telephone or in digital channels, including social media, including social media), identifying the customer and investigation of potential complaints.Name.

Personal ID number.

Contact information. Correspondence with customer of customer’s representative.

Information on purchase time, potential defects/complaints.

Customers.
Source: Customer.
Lawful Basis: Legitimate interest. The processing is necessary in order to meet ours and the Data Subject’s legitimate interest in processing information regarding customer service matters.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: Until the customer service matter has been settled.

 

PurposeType of processingCategories of Personal DataCategories of Data Subjects
MarketingThis includes e.g. marketing mailings regarding our products and services via e-mail and by post.Name.

Contact information.

Professional title.

 

Customers, potential customers.
Source: Customer or representative of customers, potential customers.
Lawful Basis: Consent and legitimate interest. The processing is necessary in order to cater our interest in marketing our products and services.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: One year from last contact. Longer after consent.

 

  • Suppliers
PurposeType of processingCategories of Personal DataCategories of Data Subjects
In order to communicate with contact persons for suppliers and partners.This includes e.g. processing deliveries and cooperation, as well as providing organizational chart and telephone list in order to cooperate internally at the Company. Supplier directory for easier access to contact information.Name.

Contact information.

 

Suppliers and their representatives.
Source: From suppliers.
Lawful Basis: Legitimate interest. The Company has a legitimate interest in processing the Personal Data necessary in order to communicate with contact persons for suppliers and partners.
Automated decision-making: This processing does not imply that decisions will be made based on automated processing of Personal Data.
Data Retention: Until we have received information that the contact person has quit or changed contact information, or for as long as the contractual relationship remains.
  • Job seekers
PurposeType of processingCategories of Personal DataImpacted Data Subjects
In order to administer a recruitment process.This includes e.g. to review the application and communicate with the applicant.Name.

Personal ID number

Contact information.

Proof of identity.

Information on job seeker’s performances and prior work experience.

Job seekers.
Source: Job seeker and the job seeker’s employer.
Lawful Basis:

Until the position is appointed: completion of agreement.

After the position has been appointed: legitimate interest (or consent).

Automated decision-making: This processing does not mean that decisions will be made based on automated processing of Personal Data.
Data Retention: Up to two years from when the position was appointed. Following completed recruitment process, the information is filed in order to be used at a potential appeal of the recruitment in accordance with e.g. non-discrimination legislation. When there is no longer a possibility to appeal, the information will be destroyed unless there is consent for continued processing.

 

RECIPIENTS OF PERSONAL DATA AND TRANSFERS TO COUNTRIES OUTSIDE THE EU/EEEA
In our capacity as Personal Data Controller, we may assign the processing specified above to a partner or supplier. Such processing will not be done for other purposes than what is described above. Some partners and suppliers may have parts of their businesses in countries outside of the EU/EEA (so-called Third Countries). Transfer of Personal Data will only be made to such countries that offer an adequate level of data protection, as decided by the EU Commission, or if the supplier has a legally binding and enforceable instrument that guarantees the safety of the Personal Data.

 

YOUR RIGHTS AS DATA SUBJECT
You have the right to:

  • Request information about what type of Personal Data we process and you may request a copy of these (extract from registry);
  • Have incorrect Personal Data corrected and, under certain circumstances, ask us to erase your Personal Data;
  • Have your Personal Data transferred to another controller (right to data portability);
  • Withdraw your consent to the processing of your Personal Data; and
  • Object against the processing of certain Personal Data and request that the processing of your Personal Data is limited.

 

If you are unhappy with the way we process your Personal Data, you may file a complaint with the Data Inspection Board, which is the supervisory authority.

See contact information for asserting your rights under ”Privacy Disclaimer and Contact Information”. However, please note that such limitation or deletion of your Personal Data may result in the Company not being able to provide the Service.

PERSONAL DATA PROTECTION
The Company has undertaken appropriate technical and organizational measures in order to protect Personal Data against loss, abuse, unauthorized access, disclosure, alteration and destruction. The Company’s employees, subcontractors and its suppliers are bound by confidentiality agreements and are obligated to follow the Company’s rules for information and IT security, this Privacy Policy and other internal rules which further regulates the processing of Personal Data.

CHECKOUT
Our checkout solution for Sweden and Germany is provided by Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies to offer you the best possible, tailored, online experience when you use Klarna’s checkout. The exact cookies and purposes for which they are used can be found here: SE: https://www.klarna.com/se/cookies/
DE: http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf

AMENDMENTS TO THIS PRIVACY POLICY
The Company retains the right to revise this Privacy Policy from time to time. The date of the latest amendment is indicated at the end of this Privacy Policy. If the Company amends this Privacy Policy, the Company will publish these amendments at www.moulistockholm.com. You are therefore recommended to regularly review this Privacy Policy in order to be updated on any amendments. If this Privacy Policy is substantially amended compared to what was stated when the Company obtained your consent, the Company will notify you of these amendments and, if necessary, obtain new consent to the Company’s processing of your Personal Data.

CONTACT INFORMATION
If you have any questions regarding the Privacy Policy or our processing, please contact:

KMP Online AB, reg. no. 559069-5945
dataskydd@mno.se
Textilgatan 43
120 30 Stockholm, Sweden
+46 (0)8 587 916 00

The Privacy Policy was adopted on 2018-05-25


Terms & Conditions

TERMS & CONDITIONS IN SHORT

• By ordering any of our products, you agree to be bound by these terms & conditions.
• By placing an order at Mouli, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
• All personal information you provide us with or that we obtain will be handled by Mouli as responsible for the personal information.
• Events outside Mouli’s control shall be considered force majeure.
• The price applicable is that set at the date on which you place your order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• Card information is transmitted over secure SSL encryption and is not stored.
• Please note that local charges may occur.
• Mouli reserves the right to amend any information without prior notice.
• Remember you can always reach us at help@moulistockholm.com.

TERMS & CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.By placing an order at Mouli, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions, which shall apply to all orders placed or to be placed at Mouli for the sale and supply of any products. None of these terms & conditions affects your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION
All personal information you provide us with or that we obtain will be handled by Mouli as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Mouli and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Mouli to delete or correct the information held about you. By accepting Mouli Conditions, you agree to the above.

FORCE MAJEURE
Events outside Mouli’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Mouli is released from Mouli’s obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

PAYMENT
All products remain Mouli’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Mouli. All transfers conducted through Mouli are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made. You can find the Klarna Checkout User Terms at http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/checkout.

LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

ADDITIONAL INFORMATION
Mouli reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Mouli has the right to cancel the order and refund any amount paid in the best way. Mouli shall also notify the customer of equivalent replacement products if available.

COMPANY INFORMATION
KMP Online AB
Org.nr: 559069-5945
Textilgatan 43
120 30 Stockholm
Stockholms län


Mouli (”us”, ”we”, or ”our”) uses cookies on the www.moulistockholm.com website (the ”Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

WHAT ARE COOKIES
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

HOW WE USE COOKIES
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

DISABLING COOKIES
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

THE COOKIES WE SET

  • Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

THIRD PARTY COOKIES
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

MORE INFORMATION
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

If you are still looking for more information please contact us at help@moulistockholm.com

Last updated: May 25, 2018